e-Helpdesk Service (Web-based help desk system)
NEC and NEC Networks & System Integration Corporation provide help desk services to customers around the world through our e-Helpdesk, which is a web-based help desk system offering worldwide technical support and the best solutions for NEC products.
Support engineers are readily available to answer urgent inquiries and immediately provide the best solutions via the e-Helpdesk minimizing our customer's systems down time.
User request message is registered on our e-Helpdesk server and is automatically forwarded to an assigned engineer. An assigned control number for your inquiry is automatically sent to you via e-mail and post on our e-Helpdesk web site.
Technical Assistance Request Form
For technical assistance (problem recovery support) or technical inquiry (questions), please fill the necessary information in the following respective boxes.
Your Inquiry Log & Status
To follow your technical assistance request or technical inquiry, please use this menu to view your contact logs. It shows your past technical assistance requests and technical inquiries associated replies.
Frequently Asked Questions (FAQs)
Product category FAQs are selected and seen during logging session as next web site shows.
Keyword Search (FAQ, Inquiry & Response)
Keyword search is used to find specified keyword FAQs, inquiries and response.
Document & Software Downloads
This page contains downloads for procedures, manuals, programs and more. A valid password is required and it is provided by an administrator via the e-Helpdesk.